Delivery Terms For Wood Fired Hot Tubs

Welcome to Your Hot Tub Journey

At Tamed Ocean, selecting the perfect hot tub is just the beginning. We understand that the delivery process plays a vital role in your satisfaction, which is why our delivery terms are designed with you in mind, ensuring transparency and ease every step of the way.

From our facility in Lithuania to your garden sanctuary, we've refined our delivery process to make your experience as smooth as the waters you'll soon be soaking in.

Delivery Timeline

Understanding when your hot tub will arrive helps you plan the perfect space and prepare for installation. Here's what to expect:

Standard Hot Tubs

Our ready-to-order models typically arrive within 2-4 weeks from purchase. These timeframes account for:

• Final quality checks at our Lithuanian facility
• Secure packaging and preparation for transport
• UK customs clearance and logistics coordination
• Delivery scheduling to your location

Custom Hot Tubs

For those seeking a bespoke hot tub tailored to specific requirements, delivery extends to 4-6 weeks. This additional time ensures:

• Every custom detail is crafted to perfection
• Specialized materials are sourced and applied
• Additional quality assurance checks are completed
• Your unique vision becomes reality

Delivery Coordination

Once your hot tub is ready for dispatch, we'll contact you to:

1. Confirm Delivery Window: We'll provide a delivery date and coordinate a time that works for your schedule
2. Prepare for Arrival: You'll receive guidance on access requirements and what to have ready
3. Day-Before Confirmation: Our logistics team will confirm the delivery time the day before arrival
4. Delivery Day: Your hot tub arrives, ready for setup in your chosen location

Delivery Costs & Locations

We believe in transparent pricing, which is why delivery costs are included in your hot tub purchase for most UK locations.

Free Kerbside Delivery

Your hot tub price includes complimentary kerbside delivery to most areas across the United Kingdom. This means:

• Delivery to the nearest accessible kerbside location to your property
• Professional handling and transport from Lithuania to your door
• Experienced logistics partners who specialize in hot tub delivery
• No hidden delivery fees or surprise charges at checkout

Remote & Special Locations

While we deliver throughout the UK, some locations may require additional considerations:

• Scottish Highlands & Islands: May incur additional delivery charges
• Northern Ireland: Special ferry transport arrangements apply
• Remote Rural Areas: Limited vehicle access may require alternative arrangements
• Off-Shore Islands: Please contact us for bespoke delivery solutions

Accessibility Requirements

For successful delivery, please ensure:

• Clear access for a large delivery vehicle (up to 12 metres long)
• Adequate turning space for the vehicle
• No low-hanging branches or overhead obstacles
• Firm, level ground for safe unloading

Unloading & Positioning

Your hot tub will arrive secure and ready for setup. Understanding the unloading process helps ensure a smooth installation experience.

How Your Hot Tub Arrives

To protect your investment during transport, your Tamed Ocean hot tub arrives:

• Upside Down: Positioned on a secure pallet for maximum protection
• Fully Wrapped: Protective packaging guards against transport damage
• Strapped Securely: Heavy-duty straps keep everything in place
• Ready to Flip: Designed for safe handling and positioning

Unloading Requirements

Unloading your hot tub safely requires preparation and manpower:

Here's what the unloading process involves:

1. Prepare the Area: Clear a path from the delivery point to your chosen location. Remove obstacles and ensure the ground is level and stable
2. Assemble Your Team: Have at least three strong people ready (four is ideal for safer handling). Wear appropriate footwear and protective gloves
3. Unload from Vehicle: Carefully slide the pallet from the delivery vehicle. Take your time—hot tubs are heavy (200-250kg depending on model)
4. Transport to Location: Using proper lifting techniques, move the hot tub to its final position. Consider using a pallet jack or trolley for longer distances
5. Flip and Position: Once in location, carefully flip the hot tub right-side up and position it on your prepared base

Your Responsibilities

As the client, you're responsible for:

• Locating the hot tub in its final position
• Ensuring adequate manpower for safe unloading
• Preparing a level, stable base (concrete, paving slabs, or reinforced decking)
• Moving the hot tub from kerbside to installation location
• Following all safety guidelines provided in your delivery pack

Setup & Assembly

Once positioned, setting up your hot tub is straightforward:

• Simple Assembly: Attach the chimney sections to the stove
• Level Check: Ensure your hot tub is perfectly level
• Initial Fill: Follow the water-filling instructions
• First Fire: Complete your first heating cycle as per the manual

Special Circumstances & Crane Services

If your installation location presents challenges—such as walls, fences, narrow gates, or elevated positions—you may need professional crane services.

Common scenarios requiring crane assistance:

• Hot tub needs to be lifted over a building or structure
• Access through narrow passages is impossible
• Installation on a rooftop terrace or elevated deck
• Physical barriers prevent manual transport

Professional Assembly Assistance

Prefer to leave the heavy lifting to the experts? We offer professional assembly services to make your installation completely stress-free.

What's Included

For an additional £395+VAT, our professional assembly service includes:

• Expert Unloading: Professional team unloads your hot tub safely from the delivery vehicle
• Positioning: We'll move and position your hot tub in your chosen location (within reasonable access)
• Complete Assembly: All components assembled and secured properly
• Level Verification: Ensuring your hot tub is perfectly level for optimal performance
• Initial Setup Guidance: Walk-through of controls, features, and first-fill procedures
• Safety Check: Complete inspection to ensure everything is secure and ready

Why Choose Professional Assembly?

• No need to organize friends or family for the heavy work
• Reduces risk of injury or damage during handling
• Experienced installers know the best practices
• Peace of mind that everything is set up correctly
• Start enjoying your hot tub sooner without the physical effort

Service Limitations

Please note that professional assembly:

• Requires clear, accessible path from delivery point to installation location
• Does not include crane services for lifting over obstacles
• Must be within 30 metres of the delivery vehicle
• Requires level ground or pre-prepared base

Additional Considerations

Delivery Scheduling

We coordinate delivery times to suit your schedule:

• We'll contact you 1-2 weeks before delivery to arrange a suitable date
• Delivery windows are typically 4-hour slots
• You'll receive confirmation the day before delivery
• Someone must be present to accept and sign for delivery

Cancellation & Rescheduling

Life happens, and we understand plans may need to change:

• Rescheduling: Contact us at least 48 hours before your delivery date to reschedule at no charge
• Late Notice Changes: Changes within 48 hours may incur a £100 rescheduling fee
• Missed Delivery: If no one is available to receive delivery, a £150 redelivery fee applies
• Order Cancellation: Please refer to our Returns & Refunds Policy for cancellation terms

Liability & Responsibilities

To ensure safety and protect both parties:

• During Transport: Tamed Ocean is responsible for your hot tub until it's unloaded from the delivery vehicle
• After Unloading: Once unloaded, the client assumes responsibility for the hot tub
• Improper Handling: We're not liable for damage occurring from incorrect unloading or setup procedures
• Installation Location: Ensure your chosen base can support the hot tub's full weight (approximately 1,500-2,000kg when filled)
• Following Guidelines: Liability may be void if delivery or setup instructions are not followed

Weather Considerations

Extreme weather may affect delivery:

• Deliveries may be rescheduled during severe weather for safety reasons
• We'll notify you as soon as possible if weather delays occur
• No additional charges apply for weather-related rescheduling

What to Prepare Before Delivery

Make your delivery day smooth by preparing in advance:

1. Prepare Your Base: Ensure you have a level, stable base ready (concrete pad, paving slabs, or reinforced decking rated for the weight)
2. Clear Access Path: Remove any obstacles from kerbside to installation location. Check gates, doorways, and paths are wide enough
3. Organize Help: Arrange for at least three strong individuals to be available for unloading (unless you've opted for professional assembly)
4. Check Utilities: If planning to add electrical features later, consider having conduit or access prepared
5. Read Your Manual: Familiarize yourself with the setup process before delivery day

Getting Started After Delivery

Once your hot tub is positioned and assembled, you're just a few steps away from your first soak:

Initial Setup Checklist

• Level Check: Verify your hot tub is perfectly level in all directions
• First Fill: Fill with clean water to the recommended level
• Water Treatment: Add initial water treatment as per instructions
• First Firing: Light your first fire following the manual's guidance
• Temperature Monitoring: Allow adequate time for water to heat (typically 1.5-2.5 hours)
• Safety Review: Review all safety information with anyone who will use the hot tub

Ongoing Support

Your relationship with Tamed Ocean doesn't end at delivery:

• Comprehensive user manual with maintenance schedules
• Access to our customer support team for questions
• Warranty coverage for manufacturing defects (see Warranty Policy)
• Spare parts availability through our website
• Care and maintenance guides on our website