Refund & Return Policy

Returns Policy

At Tamed Ocean, we want you to feel confident in your purchase. We understand that choosing a hot tub is a significant decision, and we're committed to making the process as transparent and stress-free as possible.

Your 14-Day Return Right

You have the right to return your Tamed Ocean hot tub within 14 days of delivery without providing a reason. This gives you peace of mind knowing you can change your mind if needed.

Conditions for Returns

To ensure a smooth return process, please make sure your hot tub meets these conditions:

• Unused Condition: The hot tub must not have been filled with water or used in any way
• Original Packaging: All original packaging materials, manuals, and accessories must be included
• No Damage: The hot tub and all components must be free from any user-caused damage
• Original Appearance: The product must retain its original commercial appearance
• Proof of Purchase: Original purchase documents (receipt or invoice) must be provided

Exceptions to Our Return Policy

We're unable to accept returns in the following situations:

• Hot tubs that have been used, filled with water, or unpacked for extended periods
• Custom-designed hot tubs built to your specific specifications
• Products that have been damaged due to improper handling or storage
• Hot tubs purchased by wholesalers or retailers (different terms apply)

How to Initiate a Return

1. Contact Us: Email our customer service team with your order details and reason for return (if you'd like to share)
2. Arrange Transportation: Organize safe transportation of the hot tub back to our facility in Lithuania. You'll be responsible for these costs
3. Inspection: Once we receive your hot tub, we'll inspect it to ensure it meets return conditions
4. Refund Processing: Your refund will be issued within 14 days through the original payment method

Product Warranty

Every Tamed Ocean hot tub is handcrafted with care in Lithuania using premium marine-grade materials. We stand behind our craftsmanship with a comprehensive warranty that protects you against material and manufacturing defects.

What's Covered Under Warranty

Our warranty covers defects in materials and workmanship that prevent normal use of your hot tub, including:

Making a Warranty Claim

1. Notice the Issue: If you discover a defect, stop using the hot tub immediately to prevent further damage
2. Contact Us Within 7 Days: Email us with a detailed description, photos, and videos of the issue
3. Assessment: Our team will review your claim and determine the cause of the defect
4. Resolution: We'll repair, replace, or refund based on the nature of the defect (if manufacturing fault)

What's Not Covered

To ensure longevity, proper care and maintenance are essential. Our warranty does not cover:

• Normal Wear and Tear: Expected deterioration from regular use, including burning of heater grates
• User-Caused Damage: Scratches, drops, improper usage, or repairs made without manufacturer guidance
• Chemical Damage: Excessive use of chemicals, improper pH levels, or use of non-recommended products
• Environmental Damage: Storm, fire, flood, frost damage, or other external forces
• Wood Changes: Natural wood characteristics including color changes, moisture effects, UV exposure, and minor cracking
• Improper Installation: Damage from incorrect setup or use beyond intended purpose
• Non-Original Parts: Additions or repairs using non-manufacturer approved components
• Operational Materials: Consumable items like trays, air vents, and certain heater parts

Important Warranty Notes

• Warranty period starts from your original delivery date and is not extended by repairs or replacements
• You must provide proof of purchase (receipt or invoice) for warranty claims
• Independent repair attempts may void your warranty—always contact us first
• All warranty work must be completed within the warranty period
• Transportation costs for warranty service are your responsibility unless the defect is due to our fault

For Wholesalers and Retailers

If you're a wholesaler or retailer, warranty procedures differ slightly. We'll provide replacement parts for you to handle warranty repairs. For essential defects requiring full product return, please contact our team for specific instructions.

Caring for Your Hot Tub

Your Tamed Ocean hot tub is built for years of enjoyment. To ensure it ages beautifully and maintains its quality:

• Read Your Manual: Your product manual contains essential care and maintenance instructions
• Monitor Water Chemistry: Regularly test and balance pH levels. Avoid excessive chemicals
• Protect from Elements: Use appropriate covers and protection during extreme weather
• Prevent Frost Damage: In winter, ensure proper drainage or maintain water temperature
• Regular Inspection: Check for signs of wear and address small issues before they become problems
• Use Original Parts: When replacement parts are needed, use only manufacturer-approved components